wine, Embroidery, and Handicrafts adeira is not just an island of natural beauty — it’s also a land of craftsmanship, flavour, and tradition.From world-famous wines to delicate embroidery and unique handmade crafts, the island’s local products reflect the passion and creativity of its people. When you stay with Relax Stay, you’ll have the perfect opportunity […]
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What our guests say...
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Posted on Google Lina Maria da SilvaTrustindex verifies that the original source of the review is Google. Having the experience of staying in one of the houses on the west coast of the island managed by Relax Stay was fantastic. The place was very clean, well looked after, and exactly as expected. The team was friendly, helpful, and quick to respond whenever we needed anything, which made the whole stay very easy and comfortable. I would definitely recommend them and would happily stay again. 😊Posted on Google Markeem MiddletonTrustindex verifies that the original source of the review is Google. Google unfairly deleted my last review citing personal information so I’m resharing. I am available for anyone who wants first hand feedback on my experience. I originally connected with Relax Stay through a Facebook recommendation. When Nicolette first took on managing my property in Madeira, she was enthusiastic and responsive, which convinced me to sign on after issues with a prior manager. Unfortunately, this level of support declined significantly once challenges arose, leading me to rate them 2 stars (primarily for the initial assistance) rather than lower. Background and Contract Termination I hired Relax Stay to handle all aspects of my rental because, as a non-Portuguese speaker and foreigner, I needed reliable support to avoid being disadvantaged. The property, while it had its flaws, was in rentable condition initially. However, after a guest reported mold (which I was unaware of), Airbnb removed my listing. Relax Stay cited ongoing smell complaints from multiple guests (which I was never informed about) and terminated our contract instead of assisting with remediation. Key Issues Experienced • Unreliability and Communication Breakdowns Responsiveness was strong early on but became sporadic or nonexistent later—often days or weeks without replies. After contract termination, the property was not promptly transferred back to me. This delayed my ability to relist on Booking.com for three full months despite repeated urgent requests, resulting in significant lost revenue. Screenshots showed my unanswered messages and calls; her claims that I didn’t reach out do not align with the evidence. • Cleanliness, Maintenance, and Property Condition Guests frequently complained about cleanliness (evident in reviews). Nicolette attributed this to the home itself and deemed it impossible to fully prevent. Additionally, during her management, several items went missing (including a coffee table and tools/hardware), and the property sustained scratches and other damage through the home. I have photos and receipts from guests documenting these. • Pest Infestation Persistent issues with lizards and insects continued throughout. I paid for professional extermination services (Nolan Extermination) as arranged by Relax Stay, but no meaningful improvement occurred. Accountability was shifted to the “natural surroundings” rather than addressing root causes or verifying the work. There was also confusion around payment instructions to the exterminators, which Nicolette directed but never followed up on. • Guest Communication Failures Multiple guests contacted me directly to report that Relax Stay / Nicolette was unresponsive to their inquiries or issues—problems also reflected in some public reviews. • Financial and Platform Control Concerns Relax Stay retains control over platform access while charging commissions, leaving me with limited oversight of the listing despite bearing the costs. At times, their earnings appeared higher than mine from the property. Resolution and Current Status Since taking back full management and hiring new, reliable cleaners, all major issues (cleanliness, pests, guest complaints) have been resolved. Madeira is notorious for humidity which was not disclosed by Nicolette. I since bought dehumidifiers. My property now maintains a consistent 5-star rating. I take full responsibility for my own oversights, such as initially misunderstanding platform billing processes as a non-local owner. I addressed these promptly once identified. However, the lack of transparency (e.g., undisclosed complaints), unresponsiveness, failure to transfer control promptly, and absence of accountability for issues during their management were particularly frustrating and costly. I cannot recommend Relax Stay or Nicolette, especially to non-Portuguese-speaking owners or foreigners who may rely heavily on their manager. Self-managing, even with some learning curve, proved far more reliable in my case and avoided these risks of unprofessionalism, delays, and potential financial impact.Posted on Google Sofia MaltezTrustindex verifies that the original source of the review is Google. Amazing experience! Would go back!Posted on Google MatiTrustindex verifies that the original source of the review is Google. I just wanted to share how amazing my experience has been with this property management company. I’ve been working with them for 2 years now, and throughout that time the entire team has always been incredibly professional, friendly, and genuinely helpful. They really make you feel welcome and valued as a client. A special shoutout to the cleaning team, because they truly do an outstanding job. The properties are always spotless and perfectly prepared, and you can tell they put real care and attention into their work. On top of that, they are some of the kindest and most helpful people you could meet — always smiling and ready to assist if needed. It’s rare to find a company where everyone works together so well and creates such a positive experience for clients. The level of care, friendliness, and attention to detail really makes a difference. Huge thanks to the whole team for the amazing work!☺️Posted on Google Paul RobsonTrustindex verifies that the original source of the review is Google. Loved my stay with Relax stay. Nicky was amazing and very informative. Will stay again soon. Thank youPosted on Google Sofia mendoncaTrustindex verifies that the original source of the review is Google. I recently had the pleasure of staying at one of the apartments of the company relax stay, and I cannot recommend it highly enough! From the moment I arrived, the young lady Nicolette welcomed me with warm smiles and exceptional service. The check-in process was quick and hassle-free, setting the tone for a fantastic stay. The accommodations were immaculate and beautifully decorated, providing a cozy yet stylish atmosphere. I particularly loved the attention to detail, from the comfortable bedding to the thoughtful amenities. The location was perfect, allowing easy access to local attractions, restaurants, and shops. my experience was memorable. They were always available to offer recommendations and assistance, making me feel right at home. Overall, the company Relax Stay exceeded my expectations in every way. Whether you're traveling for business or leisure, this is the company you can rely on. Definitely recommend. I can't wait to return! Thank you so much Relax stay❤️Posted on Google Duarte GomesTrustindex verifies that the original source of the review is Google. Excelente serviço e pessoal muito dedicado.Posted on Google Indre MirauskaiteTrustindex verifies that the original source of the review is Google. Nuostabi patirtis! Seimininke Nicky labai maloni ir paslaugi, draugiskai atsake i visus musu klausimus ir netgi dave patarimu kur skaniai pavalgyti vietinio maisto! Superines atostogos, grisim dar!Posted on Google KDS87Trustindex verifies that the original source of the review is Google. Amazing experience from start to finish! The team was professional, friendly, and went above and beyond to ensure everything ran smoothly. Highly recommend this company!
Posted on Airbnb BirgitVerified Wir haben die großartige Lage genossen, es ist fußläufig alles in 5 min. erreichbar: das Meer, die Restaurants und Cafés, Einkaufmöglichkeiten, e-Ladestation, Bushaltestelle. Man kann von der Wohnung aus loswandern und hat den Charme eines alten FischereistädtchensPosted on Airbnb EwelinaVerified Nasz pobyt na Maderze był absolutnie wyjątkowy, a apartament przerósł nasze oczekiwania. Był świetnie wyposażony – znajdowało się w nim wszystko, czego mogliśmy potrzebować, a do tego był nieskazitelnie czysty i bardzo zadbany.Gospodarz zasługuje na szczególne wyróżnienie – pozostawał z nami w stałym kontakcie, był niezwykle pomocny i dbał o każdy detal naszego pobytu. Dzięki temu czuliśmy się naprawdę zaopiekowani.Okolica jest idealna dla osób szukających spokoju – cicha, klimatyczna, a jednocześnie bardzo blisko oceanu, co było ogromnym atutem.Z pełnym przekonaniem polecamy to miejsce – chętnie wrócimy ponownie!Posted on Airbnb AurelieVerified Logement très propre, très bien équipé, bien situé, facile d’accès, instruction clairUn peu sombre, parking payant, pas d’espace confortable pour mangerPosted on Airbnb MarisaVerified We had a really nice stay here. The village is very cute and the apartment was clean and spacious. Would recommend!Posted on Airbnb Jennifer CarmenVerified Highly recommend!We visited Camara de Lobos with our 2 month old son. we have been provided with a baby bed and a baby bath. As our vacation was during March, it has been a bit cold in the flat but the lessor even provided us with a heater, so no worries!We enjoyed our stay very much and had everything we needed. Thank you for giving us the opportunity to relax as a family. ♡Posted on Airbnb HartmutVerified Sehr angenehme zentrale Lage! Kaffe und Bäckerei direkt gegenüber zum Frühstücken und nach wenigen Schritten gelangt man zu einer großen Auswahl köstlicher Fischrestaueants.Posted on Airbnb JohannaVerified Die Wohnung war sehr sauber, gut ausgestattet und genauso wie beschrieben. Besonders hervorheben möchte ich die tolle und unkomplizierte Kommunikation mit der Gastgeberin – immer freundlich und schnell erreichbar. Alles hat perfekt funktioniert und ich habe mich sehr wohlgefühlt. Vielen Dank für den schönen Aufenthalt!Posted on Airbnb JohannaVerified Die Wohnung war sehr sauber, gut ausgestattet und genauso wie beschrieben. Besonders hervorheben möchte ich die tolle und unkomplizierte Kommunikation mit der Gastgeberin – immer freundlich und schnell erreichbar. Alles hat perfekt funktioniert und ich habe mich sehr wohlgefühlt. Vielen Dank für den schönen Aufenthalt!Posted on Airbnb AstaVerified Pros: Easy check-in with a key box. Great location on a quiet street next to a church (bells may bother some); just a 5-minute walk to the beach, and close to a supermarket and the town harbour. Kitchen has a brand-new fridge, full tableware, pots, plates, cups, and a variety of cooking appliances. Bedroom has all new furniture, including the bed and mattress, with a fan for warmer days. Living room is spacious, though the sofa is older and could be cleaner (covered with a slipcover). Communication with Nicolette was excellent — friendly, responsive, and she kindly let us store our bags for a few hours after check-out.Cons: Old Teflon pans are nearly unusable and should be replaced; no basic supplies like salt or sugar. Bathroom lacks enough hooks and shelves, and one shelf was poorly mounted.Overall: The apartment already offers an enjoyable stay. Comfortable, well-equipped, and perfectly located, it’s ideal for relaxing, exploring the town and the island, and enjoying the beach.Posted on Airbnb NinaVerified Gut ausgestattete Wohnung, geschmackvoll eingerichtet mit schönem Balkon. Die Restaurants, Bars und der Strand sind fußläufig zu erreichen - so gesehen eine Toplage, allerdings wohnt man in der Nähe eines kleinen Verkehrsknotenpunkts, von dem es herschallt.
Posted on Booking PeterVerified Fantástico
Blogs
The Island of Celebration Madeira is an island that knows how to celebrate life.Throughout the year, the island bursts with colour, music, food, and joy — from traditional village festivals (arraiais) to cultural events that fill the streets with locals and visitors alike. These celebrations are not just parties; they’re a living expression of Madeira’s […]
History and Activities on the Atlantic Madeira has always been defined by the sea. From the moment Portuguese explorers discovered the island in the early 15th century, the Atlantic has shaped its history, culture, and way of life. Today, the sea remains the heart of Madeira’s identity — offering endless opportunities for adventure, relaxation, and […]

















